Getting the best results from a software agency depends on clear communication: honest budgets, defined scope docs, attentive feedback, and structured processes like wireframes, changelogs, and weekly calls. Woof Software's Pasha Bergman lays out 15 practical habits that make client-agency collaboration faster and less stressful for both sides.
At the end of the day, interaction with a software development agency is all about communication.
Be honest.
Tell us if you are just shopping around. Save time for the agency and get an estimate quicker. Then come back if the price is ok.
Tell us your desired budget and timeline.
Tell us if you are not happy, as soon as you feel so.
Provide a scope document in Google Docs and share comment access.
Tell us more about your business and what you want to achieve rather than dive deep into tech. We will give you a solution.
Ask us if we see an alternative or better approach to building this project.
Say no if no service is needed, so we won’t plan our resources and bother you.
Be attentive when reading scope docs, ask questions if something is unclear, and ask to add it.
Always start with wireframes. Match how you and us see this project before you blow a bag.
During development, we will duplicate important information like change requests in written form to refer to in the future. Please, add if we miss something.
Ask us to provide you with a changelog document.
Attend weekly calls.
Give clear expectations regarding which type of reporting most applies to you.
Negotiate post-launch support.
Have someone who will accept the work.
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